In online shopping, the buyer has the right to withdraw from the contract within 14 (fourteen) days after receiving the goods without giving any reason and without paying any penalty. In order for the return transactions to be carried out in accordance with the general circular of the tax procedure law numbered 385, the BUYER must fill in the return sections at the bottom of the 2-copy invoice belonging to the SELLER delivered with the goods completely and correctly, sign it and send one copy to the SELLER together with the product and keep the other copy. The right of withdrawal period starts from the day the goods are delivered to the BUYER. The cost of sending the returned product or products back to the contracted dealer who delivered them is covered by the buyer.
The right of withdrawal does not apply to goods specially prepared/produced in line with the buyer's requests and/or clearly his/her personal needs.
If the buyer exercises his right of withdrawal, the SELLER shall return the total amount received and any documents, if any, that put the consumer in debt, to the consumer within 10 (ten) days at the latest from the date the invoice containing the notice of withdrawal reaches the product, without charging any other costs, except for the cost of returning the product/products to the contracted dealer who delivered them.
The decrease in the value of the goods received or the existence of a reason that makes return impossible does not prevent the use of the right of withdrawal. However, if the decrease in value or the impossibility of return is due to the fault of the consumer, the seller must compensate the value of the goods or the decrease in its value.
The general return period for each product received by mistake is 14 (fourteen) days. During this period, the return of products whose packaging has been opened, used, damaged, etc. is not accepted. The return must be made with the original packaging.
In cases where any opening, deterioration, breakage, damage, tearing, use or other conditions are detected in the product and its packaging that was received by mistake and if the product cannot be returned in the same condition as when it was delivered to the buyer, the product will not be accepted for return and the price will not be refunded.
For product return, the situation must first be communicated to customer services. The information that the product will be sent as a return is communicated to the customer by the SELLER. After this conversation, the product must be delivered to the SELLER address together with the invoice containing the information regarding the return, through the contracted dealer company that delivers it. If the returned product that reaches the SELLER meets the conditions specified in this contract, it will be accepted as a return and the refund will be made to the buyer's credit card/account. No refund will be made without returning the product. The period for the reflection of refunds made to the credit card on the credit card accounts is at the discretion of the relevant bank.
If the shopping was made with a credit card and in installments, the credit card refund procedure will be applied as follows: The Bank makes the refund to the buyer in installments, depending on the number of installments the BUYER has requested to purchase the product. After the SELLER pays the entire product price to the bank in one go, in case the installment expenses made from the Bank POS are refunded to the BUYER's credit card, the requested refund amounts are transferred to the holder accounts by the Bank in installments so that the parties involved in the matter do not suffer. If the installment amounts paid by the Buyer until the cancellation of the sale do not coincide with the refund date and the account closing dates of the card, 1 (one) refund will be reflected on the card every month and the BUYER will receive the installments paid before the refund for an additional month after the installments of the sale are completed, as many months as the number of installments paid before the refund, and will be deducted from their current debts.
In case of the return of goods and services purchased with a bank credit/account card, the SELLER cannot make a cash payment to the BUYER in accordance with the contract it has made with the bank. In case of a return transaction, the member business, namely the SELLER, will make the refund through the relevant software, and since the member business, namely the SELLER, is obliged to pay the relevant amount to the bank in cash or on account, it will not make a cash refund to the BUYER in accordance with the procedure detailed above. The refund to the credit card will be made by the Bank in accordance with the above procedure after the BUYER pays the amount to the bank in a single payment.
